💸 Refund Policy

1. Overview

Thank you for shopping with DubaiLoveToys.com. We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we're here to help.

This policy governs the terms and conditions for all refunds relating to purchases made through our website, DubaiLoveToys.com. The applicable laws of the Emirate of Dubai and the United Arab Emirates govern all transactions and refunds.

2. Eligibility for Refund

To be eligible for a refund, please ensure that:

• The item was purchased within the last 7 (this is your return window).

• The item is unused, in its original, sealed packaging, and in the same condition that you received it.

• You have the original receipt, proof of purchase, or order number.

• [For Physical Goods:] The item must have all original tags, accessories, and documentation.

• [For Digital/Service Goods:] The service has not been fully rendered or the digital product has not been downloaded/activated (see Section 5 for exceptions).

Non-Refundable Items: The following are not eligible for a refund:

• Gift cards.

• Downloadable software products or digital content once downloaded or accessed.

• Products that have been personalized or custom-made for you.

• Perishable goods (e.g., food, flowers).

• Health and personal care items (e.g., opened cosmetics, intimate apparel).

• Sale or clearance items (unless defective).

3. How to Initiate a Return

1. Contact Us: To start the refund process, please email our Customer Support team at sales@dubailovetoys.com or call us at +447492 286743.

2. Provide Details: Include your Order Number and a detailed reason for the return.

3. Await Confirmation: Our team will review your request and send you an email confirmation with instructions on how to proceed.

   • [For Physical Goods:] This may include a return address or details for a courier pickup.

4. Return Shipping (For Physical Goods)

• Defective or Damaged Goods: If the return is due to an error on our part (e.g., incorrect item, damaged product), we will arrange and cover the cost of the return shipping.

• Customer Change of Mind: If the return is due to a customer change of mind or an incorrect order placed by the customer, the customer is responsible for all return shipping costs. Items must be returned using a trackable shipping method.

5. Inspection and Processing

Once we receive your returned item, we will inspect it and notify you via email that we have received your item.

• If the return is approved, we will initiate a refund to your original method of payment.

• If the return is rejected (e.g., item is damaged by customer, missing parts), we will notify you of the reason and will not be able to issue a refund. The item may be sent back to you at your expense.

6. Refund Timelines

The time it takes for a refund to reflect in your account can vary:

• Processing Time: Once approved, we will process the refund within [3-5] business days.

• Bank/Card Processing: The time it takes for the credit to post to your bank or credit card account is beyond our control and may take an additional 5-10 business days, depending on your financial institution.

If you haven't received a refund after the total expected period, please contact your bank or credit card company first. If the issue persists, please contact us at sales@dubailovetoys.com.

7. Cancellation Policy (For Services/Pre-orders)

• Service Cancellation: Cancellations for booked services must be made no later than [Number] hours/days before the scheduled service time to receive a full refund. Cancellations made after this period may be subject to a [Percentage]% cancellation fee.

• Order Cancellation: You may cancel an order for physical goods before it has been shipped. Once a shipment tracking number has been generated, cancellation is no longer possible, and you must follow the standard return process.

8. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please notify us immediately (within 48 hours of delivery) so we can arrange a replacement or refund and cover all associated costs. Providing photographic evidence will expedite the process.

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: sales@dubailovetoys.com

• Phone: +44 7492 286743

---

This policy is subject to change without notice. Please review it periodically for any updates. Last updated: 12/12/2025